WH
Wichard H

1 reviews | Active since Sept 2009

28 Jun 2017, 11:46

Stopped debit ordercgoing through

<p>i have stopped a debit order from going through in February, and now the debit order ofR250, which is not authorized has gone through again. I cannot visit a branch to stop this. I cannot dispute or stop this on the app. I am fed up. </p> <p> </p> <p>This is really annoying, and makes my other debit orders not go through. </p>

0
Replies (3)
Capitec Bank
Capitec Bank's reply29 Jun 2017, 12:19
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Managment

Capitec Bank

Best regards,

WH
Wichard H's update04 Jul 2017, 10:51
Reviewer Update

No call as yet.... Not very happy, i want this debit order reversed. As explained, i am unable to visit a branch to have this done, i am not getting any help

WH
Wichard H's update05 Jul 2017, 09:13
Reviewer Update

Thank-you very much for the profesionalism from Pheliwe, who assisted me. Unfortunately it can't be resolved, but i appreciate the quick feedback and help.

Thank -you Pheliwe!