HM
Hope M
1 reviews | Active since Sept 2021
05 Nov 2025, 08:35
Stopped card
I have a ***** that was done on my account on the Saturday the 1st November 2025 uber transaction of R92 went off. I reported the matter to Capitec and today my account was stopped and I’m requested to pay a fee of R150 of which I am not willing to pay because they didn’t not tell me that I will be liable to pay a replacement card fee of R150.
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Capitec Bank's replyOfficial
05 Nov 2025, 10:36Good day Hope
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply05 Nov 2025, 10:36
Official
Good day Hope
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank