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Sibongile S

1 reviews | Active since Jul 2023

01 Aug 2023, 19:58

Stopped accounts

CAPITEC IS FAILING US. I RATED IT LAST MONTH WITH 3 ACCOUNTS STOPPED AND INSTEAD OF THEM FIXING THEY STOPPED ALL 5 ACCOUNTS. The lady that is assigned to my case is always unreachable and im told she'll get in touch but still nothing. Bank with them at your own risk,coz they hardly ever care about you.

Dont even stop all 5 accounts just close them completely coz your failing your own clients. I got proof that the client sent to me before I released the USDT. After they got USDT they use capitec to cheat us and Capitec allows them. Why would so many transactions happen and only 1 complain about that service unless they are the ****mers? Even the *****ulent department is useless coz capitec clients go around with **** POPs to **** people and when you call they tell you to go to the branch and still need permission to access the account of the person that forged the amount. Why dont you ask for permission before stopping accounts? Im going to spread my experience and scream ontop of my lungs so that everyone knows what kind of bank capitec really is.they dont even mind closing incident numbers before you get assisted

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Aug 2023, 20:11
Official
Good day Sibongile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank