Stopped account

I am a victim of identity theft and capitec bank stopped my account and I only realized when I was going into my internet banking app and I immediately went to my nearest Branch which is Umlazi Megacity and I learned that my account is under investigation and I will receive a call and I indeed got that call within 4 working days and I was asked if I know Bawinile Rejoice Mzelemu and and I told them no I don't and they told me they are doing a claim and I told them I am alive and they should not proceed any payments since it ***** and the person that called me said they wanted to confirm that and if I need more information I should visit a nearest branch which also made me feel some type of way as I thought my account would be opened. I then got a call from old mutual telling me that I am death and I immediately went to home affairs to reinstate my self and got Proof of Life documents and I started then to fix this issue.This was in 2023. Then this year I am to have my Capitec account reopened and I am turned back and forth to do one and only same thing and this break my heart as I am the victim here capitec is the only bank that can not assist my I have 5 reference numbers that they gave me with no assistance or even effort that they are trying to assist me. I also feel like the process in which Capitec is dealing with my case is incompetence as I am told to submit same documents over and over again, I am told I claimed for Bawinile Rejoice Mzelemu that I have no idea off and I spoke to someone from Capitec to stop that as it was *****. Now I am told that the claim is repudiated by centric life and caused my account to be stopped below are the Reference numbers:***,***,***,*** and *** these are only Reference numbers that I got from 2025 alone and I am not counting emails sent trying to explain one and the same thing. I need this account and I want to continue with my life now I am stacked and I have no direction on where to start to get assistance Capitec is failing me. I write this with so much anger and frustration.