Stopped account

I am really unhappy with Capitec. My account is stopped for ***** by someone who did this deliberately and has been sending money from December. I have no access to my money that is not even related to the money in question. I have rent to pay, I have kids that have no food. I slept on the streets for the last 4 days because landlord won't open up for me. I have submitted an affidavit and ID copy as requested and still waiting. I have even provided whatsapp messages from this guy where he admitted that he is doing this to spite me. Please assist its raining today, I can't even go to work.