YM
Yvonne M

1 reviews | Active since Jul 2025

09 Sept 2025, 11:47

STOPPED ACCOUNT

MY name is Balungile Yonne Mthembu. My Capitec Account was stopped in August due to someone deposited funds in my account. When I dd follow up they said they are still investigating because the account that funded my account is under investigation. But that account was opened mines closed.When I dd further follow up they wanted documents showing why and where the funds are coming from. I submitted them.

Further on on my follow up. They said now it's not them investigating but another bank investigating standard bank account that us linked to my account. No explanation how and how and what to do. I feel Capitec is playing hide and sick with people's money. I can't wait this long without access to my funds.. Reference ***

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Sept 2025, 12:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.