Stopped Account

After being a loyal Capitec customer for over a decade, I am with utter shock that capitec closed my account due to a **** aligations. I don't understand how capitec can go to an extent of closing an account without a legal binding contract, a case number nor contacting me to hear if really indeed i had disappeared as the complaint claimed. As if that isn't enough i had to make an affidavit to state my side of the story which i did. Capitec never bothered to call me not even once to give me way forward nor feedback. When i call, I'm told that the ***** department doesn't deal directly with external clients. When i went to the branch in Kagiso Mall, the damn attitude that i was given by the consultant named Monamodi was so unauthordox. In his own accord he decided not to listen to anything i say and to conclude that I'm indeed a *********. When i tried to explain that the complaint and i have been in communication and complaint told me she had gone to capitec to unlock my account and still doesn't understand why it still has a stop furthermore capitec went to an extent of closing one of my beneficiaries as well. I asked him to confirm with the complaint or export communication and send to ***** department. He refused as if he is a detective refusing to open a case for complaint. With great arrogance tells me that he as a bank isn't interested in our chit chats. I am just outraged at the fact that I've lost my job due to this and capitec is treating me like a ******** even when trying to get a ressolve on the dispute and the aligations layed against me.