Stoping a **** debit

Very dissapointed went to Springs mall branch Capitec in trying to stop a debit which seems to be a **** but the lady told me today 25 they won't be able to assist And i called customer service but was also told to contact the **** to stop them from debiting and I tried to explain this EC online loans service you can't even get hold of them they linked themselves with Sanlam life insurance limited But its actual a **** Capitec Bank needs to give the banker access to block any suspect if the staff can't do more especially in emergencies Now I am left in dark as my money will go end of this month And i thought I will go far with Capitec Bank