TM
Tshepo M

1 reviews | Active since May 2018

02 May 2018, 21:54

Stop Order/Recurring payment "Fail"

Hi Capitec

I requested a stop order/Recurring payment on the 24th, It didn't deduct, how inconveniencing.

Then I call the Call Centre they tell me that stop orders go through in the morning.

You should put time because i set it for the 24th the full 24 hour Day, not only the morning or you should put time, when it should deduct. otherwise i was going to set it at 7 pm 24th every month...

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 May 2018, 12:12
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,