Stop order amendment failure

The consultant did not use the correct reference number when amending/renewing my stop order that was supposed to be just extended. The result was that two of my credit card payments did not go off. Capitec had access to the previous stop order's information yet failed to verify that information before making the amendment. I visited Capitec to sort out the problem and was told that it was my responsibility to know the reference number whilst I initially told them that I do not have the cards with me at that time. They did a reversal on Friday, 8 April 2016, but failed to do that correctly. Today, 16 April, I went to the branch only to find out that they will prioritise my issue as it was done incorrectly. They even wanted to charge me admin fees for the reversal, which I refused to do as it was their fault. The bank manager assured me that they would carry the costs but I found out on Thursday, 14 April, that these admin fees were conveniently debited from my account.<br> <br> I am extremely disappointed in their service and the current system. I will now be closing my account at Capitec and after this I do not recommend this bank to anyone.