Stop on my account

Good day my capitec account stop with out letting me know when I go to brunch Manegar he contact help line they ask affidavit and proof of payment from transaction I received in my account and I did email them it’s been now two weeks no one contact me or help me in branch to remove stop on my account and most I use my account for my business now I have to pay my store rent and pay suppliers I can not pay coz of stop I went to capitec manger And he call again help line he told me he can do nothing coz he not receiving any information from help line I am not happy client hope capitec complaint department to step in and help me remove stop on my account witch is really unnecessary