Stop discriminating Capitec

I am seriously considering changing banks again. Capitec was great until they started discriminating against loyal clients. Capitec you are forcing clients to find alternative means because all you know are the words decline and unsuccessful. Yet everytime we do estimates on the app is does not say we do not qualify. Maybe the onbudsman must investigate. Start looking after your loyal customers and stop forcing us to find alternative means when our first choice is our bank but you chase us away. But then again you don't even care about complaints.