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Tumi M

1 reviews | Active since Feb 2018

18 Feb 2018, 12:08

Stop card and refund

My card was swallowed at an ATM and I do the right thing of stopping the card by calling them and telling them that 2 transactions of R2000 were done and no money came out of the ATM. Because the ATM I used is not a capitec ATM I'm being told that I need to wait for 31 working days. Are they for real? 31 days. I answered all their questions and told them that there is no one at the ATM and I'm still standing there. What should happen now?

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Feb 2018, 11:04
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

TM
Tumi M's update22 Feb 2018, 12:15
Reviewer Update
I receive a call from a consultant Mpumelelo from unauthorized transactions. Who has no telephone etiquette and very rude. Firstly he tells me that my card was used by who? How did they get my pin? There was no one at the ATM and I have been standing there throughout the ordeal. So if this is how capitec is thanks for your service. I just lost R4000 and no one can tell me what happened. I don't want my account no more and your service is pathetic, appalling and its really useless banking with people who cannot tell you where your money went. I want nothing to do with this bank anymore as you feeding of your clients