KM
Karen M

1 reviews | Active since Jan 2016

22 Mar 2023, 14:11

STOP BANKING WITH CAPITEC BANK.YOUR MONEY IS NOT SAFE WITH THEM. THEY ALLOW ***** TO HAPPEN THEN ASK YOU TO SOLVE IT.

On the 21/03/2023 2 debits for ITunes subscription came off my account. Capitec bank didn't send prompt for Remote Pin. Only when I saw an sms that R400 + R200 was out of my account I asap phoned ***** hotline. To my shock Capitec ask me to contact Apple directly for a refund. Is this your ***** investigation. With ABSA when my aunt had ***** issue ABSA did investigation and refunded my money. Seems like Capitec ***** Department are lazy and ***********. Stop banking with them.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Mar 2023, 06:23
Official
Good day  Karen Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank