****** MONEY NO EXPLANATION

THIS HAD TO BE MOST UNPROFESSIONAL BANK EVER MY ACCOUNT WAS HACKED AND THERE WAS AN ANAUTHORISED ONLINE PURCHASE ON MY ACCOUNT WHICH THEY COULD NOT EXPLAIN THEY SAID THEY HAVE ESCALATED IT AND SHOULD TAKE 5- 14 DAYS , 14 DAYS LATER NO ONE HAS CONTACTED ME NO UP DATE AND MY MONEY IS STILL MISSING AND WHEN I CALL THEY TOLD MY THE BANK IS OFFLIBNE I MEAN *** HOW WHAT KIND OF BANK DOEAS THAT TO ITS CLIENTS AND HOW DIDI THE PURCHASE HAPPEN NO OPNE CAN EXPLAIN AND THIDS IS OVER A THOUSAND RAND THEY TOOK FROM ME