PK
Philisiwe K
1 reviews | Active since Sept 2015
14 Apr 2021, 14:10
****** Money by Capitec Funeral Cover
I called to cancel the funeral cover in October 2021 few days after I took it out. You guys still went on and debited my account each month without even notifying me. I went to the bank last week Wednesday and an investigation was logged and I was told this should be resolved within 2-5 business days. Today it is the 6th day and my money is not in my account.
***
I want the manager to contact me ASAP and ****** put my money back on to my account.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
14 Apr 2021, 14:14Good day philee
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Apr 2021, 14:14
Official
Good day philee
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PK
Philisiwe K's updateReviewer Update
14 Apr 2021, 14:16I will not wait for another day. Call me asap
PK
Philisiwe K's update14 Apr 2021, 14:16
Reviewer Update
I will not wait for another day. Call me asap
PK
Philisiwe K's updateReviewer Update
15 Apr 2021, 10:20I have been told I will be contacted but I haven't been. You ending my chats on WhatsApp. I want my refund.
PK
Philisiwe K's update15 Apr 2021, 10:20
Reviewer Update
I have been told I will be contacted but I haven't been. You ending my chats on WhatsApp. I want my refund.