NM
Natalie M
1 reviews | Active since Jul 2021
05 Aug 2021, 08:24
****** Money
Last week Thursday, my card got swallowed and thereafter my money just dissapeared , i called the call centre blocked my card and reported the incident. This morning there is no incident under the reference i was given..... i am so angry my hard earned money just gone ......i need this resolved it has been a week without any call /message or update
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Replies (2)
Capitec Bank's replyOfficial
05 Aug 2021, 08:33Good day Natalie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Aug 2021, 08:33
Official
Good day Natalie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NM
Natalie M's updateReviewer Update
11 Aug 2021, 15:30This matter has not been resolved as i stated - i got a call from your offices that i reported the matter at 15:22 and the last transaction got withdrawn at 15:17 - as i stated when the card got swallowed and nothing happened i did not want to leave the machine, i had to drive home and within a few minutes i called the call centre to cancel the card - I WAS ALSO STUNNED WHEN I CHECKED MY ACCOUNT - why would i try and draw R40000 .00 at once i know it is impossible from the ATM, now you want to tell me that i had to report the matter before the money got withdrawn - i never asked the ********** to ***** my money from the bank where it is suppose to be safe ..... i am so ****ed off with this stupid investigation that you call investigating - I WANT MY HARD EARNED MONEY THAT WAS SUPPOSE TO BE IN YOU BANK AND SAFE ............
NM
Natalie M's update11 Aug 2021, 15:30
Reviewer Update
This matter has not been resolved as i stated - i got a call from your offices that i reported the matter at 15:22 and the last transaction got withdrawn at 15:17 - as i stated when the card got swallowed and nothing happened i did not want to leave the machine, i had to drive home and within a few minutes i called the call centre to cancel the card - I WAS ALSO STUNNED WHEN I CHECKED MY ACCOUNT - why would i try and draw R40000 .00 at once i know it is impossible from the ATM, now you want to tell me that i had to report the matter before the money got withdrawn - i never asked the ********** to ***** my money from the bank where it is suppose to be safe ..... i am so ****ed off with this stupid investigation that you call investigating - I WANT MY HARD EARNED MONEY THAT WAS SUPPOSE TO BE IN YOU BANK AND SAFE ............