MM
Mussa M
1 reviews | Active since Sept 2020
24 Jan 2021, 20:42
****** funds?
Had my account for less than 3 weeks. Ive deposited several times, received 4 deposits today alone and then all of a sudden i log on to my app and it shows zero balance. Thank God I didnt get caught out while purchasing. Please tell me what something. This is unprofessional. There is no outgoing transactions after the deposit were made.
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Replies (2)
Capitec Bank's replyOfficial
25 Jan 2021, 06:39Good day Mussa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jan 2021, 06:39
Official
Good day Mussa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MM
Mussa M's updateReviewer Update
25 Jan 2021, 22:58So someone did get back to me from capitec in a timely manner, kudos for that. The issue with my account is that there was a charge back for R10 000 after this customer had already received her goods. The bad part on Capitec is that you freeze the funds on my account without any warning, no notification, no call, no text, nothing. Is this normal precedure?
If you are going to freeze somebody’s funds. The very least you can do is communicate with that client and explain what i happening. How you guys do it is very unprofessional.
If you are going to freeze somebody’s funds. The very least you can do is communicate with that client and explain what i happening. How you guys do it is very unprofessional.
MM
Mussa M's update25 Jan 2021, 22:58
Reviewer Update
So someone did get back to me from capitec in a timely manner, kudos for that. The issue with my account is that there was a charge back for R10 000 after this customer had already received her goods. The bad part on Capitec is that you freeze the funds on my account without any warning, no notification, no call, no text, nothing. Is this normal precedure?
If you are going to freeze somebody’s funds. The very least you can do is communicate with that client and explain what i happening. How you guys do it is very unprofessional.
If you are going to freeze somebody’s funds. The very least you can do is communicate with that client and explain what i happening. How you guys do it is very unprofessional.