****** CARD / *****

Good day,

I was ****** at the Mall of Africa on 18 July 2020. My cell phone and bank card were grabbed from my hand by a *****, and despite I being the only one that knows my pin, they were able to make a withdrawal of R1100. I am made to believe that part of the money was transferred (this is according to the teller at festival mall capitec branch). This incident has severely traumatized me and above all it has made me question the bank security and will forever question if my money is safe and if I have chosen the right bank to bank with. I am a student, and the very little that I have, I have tried to save. It will do me a great pleasure to be refunded every cent that I have lost. I have not been reckless in exposing myself or the pin code.

Despite my attempt to have the card blocked, money was still accessed from the account, and I may not have the proof but I sincerely suspect that such activity can only take place with inside help.

I trust that this email will be responded to, favourably.

Kind Regards Reabetswe Mothiba ***