****** AIRTIME BY CAPITEC BANK

Good day

On the 27th of January 2021 I bought airtime through my BANK CAPITEC the airtime was never loaded and my R30 went of my account . I had a balance of 0.46 i waited and waited no airtime was loaded. I then contacted Vodacom who told me to contact capitec. I reported the matter and was told it will be escalated to date no one provided feedback . It is not the first time this has happened to me , they are doing it the second time.

I went to the Branch we called the call centre and after 20 min the call was dropped and yet no feedback . They informed me now only that the matter has been closed , when I asked why I was told they credited me EVEN THOUGH THAT NEVER HAPPENED. THEY KEEP *****ING MY MONEY WHEN I BUY AIRTIME

all I ask now the so called airtime can they provide me with the voucher number if they say I got it QA!