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Ntlhogolane R

1 reviews | Active since Dec 2015

15 Feb 2018, 18:54

****** airtime

I purchased R15 Cell C airtime on 07/02/2017 on the Capitec bank App and it was not credited to my cellphone.I called Cell C they told me to call Capitec bank .I called Capitec Call centre and I was advised by Tshegofatso Mabe that if the funds are not reversed in 24 hours she will escalate to Cell C for them to reverse the funds,To date the funds are yet to be reversed,

Poor service indeed.

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Replies (2)
Capitec Bank
Capitec Bank's reply16 Feb 2018, 10:10
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

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Ntlhogolane R's update17 Feb 2018, 09:30
Reviewer Update
Got an SMS response fro Capitec dated 16/02/2018 as follows: "Goodday Mr........ with Ref:Incident: ********** 5,Your airtime matter has been resolved on 08/02/2018 as the R15.00 corrected to your account. ********** 719" There is no name attached to the SMS, however the R15.00 has not been reversed/corrected back into my account on the said date.The question is 'has the no name respondent ever bothered to go through my bank statement to see if really the correction was made or is he/she trying to tell me that can't read my statement. Do you think that if the correction was made on the 8th, I would have still bothered to complain about it on the 15th.Is the respondent trying just trying to brush me off because I am just a number in their books? Maybe respondent should have bothered to give me a call and go through the statement with me and show me where the correction is rather respond through an SMS. Disgusted