Stinks of arrogance

<p>I’m beyond the point of being angry with the service provided by Capitec and their people. First things first, I got off the taxi walked into a capitec branch in Bree Street (JHB). Draw the funds that I wish to deposit and then proceed to the tellers, but I’m then told that the tellers are not working and I should go debit at the atm. Where there is a huge queue. I then ask to speak to a manager to find out why is there no sign in the windows to indicate that the tellers are not functioning, something which seems to be a regular occurrence at that branch. Then **** starts, I was referred to a manager when she came out of the back rooms, she told me that I shouldn’t be in that area in the first place, imagine the arrogance. Meanwhile I was lead to that office by the lady that I first spoke. At this point I’m so highly irate. I then ask the “MANAGER” why is there no notice to inform us that the tellers are not working. She start giving this big story about how it’s somebody fault. I then asked her one question, why is that my problem. She only apologized after I had mentioned the apology, which I find very strange. Now the second part I call their complaints line and get through to the lady that offers all sorts of excuses except to apologies. Like the so called manager at that branch I think her name Jabulile or Busisiwe, this call centre agent who supposed to have a better IQ tells me that I must accept that her bank does things differently. I’m so angry that the overall service from these people.</p>