1 reviews | Active since May 2014
Stinking attitude
I was making a deposit and gave the teller the account number and told her name of the account holder. I asked her to please confirm if the account name is correct as I did not want to pay the wrong account.She totally ignored my request and continued to asked me how much I am depositing. I then asked her the second time to confirm I was paying the correct account. The reaction I got from her was pathetic she ,exasperated a sigh which showed she was now irritated.After a while she eventually confirmed the account name was correct. Please train your staff on how to be professional.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Cornelius Maeane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Cornelius Maeane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,