stinggy service

there was a purchase that I know nothing about into my account, I Called the contact centre thank u Unathi my account was blocked she advised me to visit the branch of which I went to Fourways . that was the night mare of my life I was helped by 4 consultant who couldn't help me. - I was asked to transfer all of my money to the other bank account that I have that is irresponsible for my so called trusted bank (meaning that I must choose that bank instead of my current bank) -1. consultant story - after transferring the funds the consultant is unable to close the account due to pending transactions and the close button is greyed out ( is in it the first step to check before advising the client to move funds?? - 2nd consultant sent an email to head office for writ-off in order for me not to pay card replacement with no joy, she left me on her desk told me that I will helped by another consultant. she asked questions no help (time consuming after her questions she transferred me to the 4th consultant wooooww am getting ****ed off already *********** staff) - 4th consultant he is unable to close the card or either replace the card the is an error in their system. he need to get the bank statement to see why 1st consultant blocked the card they cant perform anything on my account if I use the proper wording for bank explanation my debit orders are bouncing left right and center - is the bank that I should trust, are they running a mickey mouse bank? none of the 4 consultant called their branch manager to help. instead of sorting out their problem the 4th consultant option to call my car finance for payment delay is this helping me or destroying to credit scoring reputation capitec is a useless bank that is always claiming that their are number 1 in the country with bunch of incompetence staff.

we have dealt with the ***** in my account yet R1449.99 that I don't even know what is their way forward regarding that. I don't have access to my bank card. Do you call this excellent service.

I took my card and left the bank none of them bothered to called or at least advice of their next step today I then called again am called a **** by the consultant as they explain to Zinhle from the contact centre. Even their branch manager doesn't care to call me and found out what was the problem where is customer service here I must go bank to their branch again for what cause they cant help me.

Branch manager doesn't worry to lose the clients instead I must call him/her woooww our country is going no where, don't wona be ******s here but if it was another skin colour person he/she was gona be called by now.

kindly investigate and reverse my ***** funds and tell me what is your next step with my account of tell me to go find a bank somewhere else. This ***** in my account is not the first incident check in your system why I had to close my first account with you and u opened a new one "*****"

is our money save with Capitec, yes Capitec is cheap with cheap service

"cheap is expensive cheap will cost u" am the product of cheap service from Capitec it has cost me my credit profile, unnecessary returned debit order fees and my time

very very bad service siessssss