1 reviews | Active since Aug 2016
Still waiting for the reversal which I was told would take 14 days
<p>I went to a capitec bank branch in soshanguve over 3 weeks to do a reversal for an EFT that I incorrectly made. I was told that the whole process takes 14 days at a fee I agreed. It's been over 14 days and this is infuriating as waiting for 14 days is already bad enough and now I have to wait longer. This is totally unacceptable and I will like for the matter to be resolved.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Mamolitsi
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Mamolitsi
I regret to learn of the problems you’ve had with this matter as well as for the manner in which your request was dealt with. Please accept my sincere apology for any inconvenience caused.
I have sent you an SMS's as alternative method of communication as a result of not being able to reach you on your mobile number. May you please contact me urgently at your earliest convenience.
Adwena Williams
Complaint Officer
Capitec Bank