Still waiting for my response

Good Morning,<br> <br> Kindly be advised that I am still waiting for Capitec Bank to return to me. I was promised to that I will get a response on my query within 3 business days. This is the 5th business day, I am still waiting. This is just a reminder. I have not even received a call advising on the status of the investigation that is going on my query. I love my bank, but I don't like this thing of unsolved issues. I have had quite a few small ones which were also not solved, but I am focusing on this one alone, because it will made a huge impact in affecting my budget. And worst of all, I had the card with me and I had phoned the bank to cancel my card.<br> <br> Regards,<br> Phumzile<br> Unhappy Capitec Bank Client