Still waiting for money to be recalled

I transferred R2000 into a wrong account on Sunday. I called immidiatly and asked for it to be recalled. I have called everyday since then and i am being promised that i will get feedback. Today is day 5 and nothing has happened. Capitec however gladly took my R100 for recalling it and when I call all they can say is they have opened the case but then....NOTHING!!! 2000 may not be much to capitec employees but to a mom of 4 it is a lot. Nobody seems to bother. I banked for 17 years at FNB and have not had a day problems moved to capitec to save money is this how we save money...I spoke to the manager today Farrow who promised to call me back at 3..well I am still waiting. Reference number ***3