Still waiting for Capitecs' "next business day"

Still waiting for somebody to contact me. As per the answer on my Capitec review. Who will carry the cost of my late payment due to this? This is of no fault of mine. Capitec, please have the decency to pick up a phone and call me to sort out the mess you have made with my account. Maybe as your call center suggested, i should use a different bank. I cannot think that a bank that is so good in other aspects, suck at their Call center and internal applications.