STILL WAITING FOR CAPITEC TO COMPLETE THEIR PROMISED FOLLOW UP

In response to my previous review on Hello Peter on 7 July, Capitec undertook to have a consultant call me the next business day to attempt to resolve my complaint. This they did yesterday. The consultant was introduced herself and almost immediately went on the attack. She claimed that the affidavits that I had submitted by email had not been signed or stamped by a police station. As I recall, the requirements are to provide sworn statements and a SAPS case number. As I did not have the information to hand, I said that I would speak to my husband and asked her to call back in 10 minutes. That was about 28 hours ago. However, as Capitec seems to read the Hello Peter reviews more avidly than they listen to their customers, I will provide the information that they require here. Immediately after making our statements to the police on 28 May 2023, we went to Capitec Bank, White River Crossing and handed in the signed and stamped sworn statements and the SAPS case number. Unfortunately, we did not get a receipt or make a note of the Capitec employee's name although we had asked to speak to the manager.