Still waiting for capitec satisfaction as they had promised

I received a email from capitec that they couldn't get hold off me because my phone isn't going through, I think I wrote on my previous email I sent to them that I lost all my belongings when I got ****** I couldn't get a sim swap then I wrote another email with my number that I've been using since but I've not heard from them since from 04-06-2020 so I decided to sent it again via Hellopeter because I know I will get the answer here my email as above and as follows

Good day ,sorry I lost my phone so I couldn't make a sim swap but my new numbers are as follows *** / *** Show quoted text