STILL WAITING FOR AN ANSWER

A few weeks ago I lodged a complaint with Capitec regarding that in April 2019 I was offered credit and I have settled this Credit in due course my settlement was suppose to be in September 2019 and I have settled my loan in August 2019. the lady who phoned me which I am still waiting for was suppose to find out one month they offer me credit and the next there is no offer after I have settled my loan. my credit score remains the same at Capitec but my credit score is going up at compuscan. the loans still shows as due after this was settled. so if there is anybody at capitec that can at least explain to me on compuscan and on itc I have NO judgements NO defaults ALL my account have been paid up to date my credit score remains the same and I am not getting anywhere do I report this direct to the NRC or to the Ombudsman because it is my credit rating that is being effected.