KM
Katlego M
1 reviews | Active since Jun 2016
07 Sept 2023, 23:43
Still Waiting For A Call
My name is Katlego and I've been a client for over 10 years now.
It's been a week since I've been waiting for someone to call me back regarding my application for a POS machine.
I made several applications online last week 28th August and yet nobody called me back.
I called 2 days ago and received the following reference number Ref ***.
I am in urgent need of this service and I was counting on a speedy service form their side but so far I've been sadly disappointed. I need Capitec to remind me again why I chose to put my trust in them in the 1st place.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
08 Sept 2023, 08:45Good day Katlego
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Sept 2023, 08:45
Official
Good day Katlego
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
KM
Katlego M's updateReviewer Update
15 Sept 2023, 08:35Hi, I'm pleased with the swift manner with which Capitec Bank responded to my query. I had almost lost all faith in the company but right now I can wholeheartedly say that my faith has been restored. I received the POS machine 2 days ago and all is well. Thank you once more to Veli and the team that assisted.
KM
Katlego M's update15 Sept 2023, 08:35
Reviewer Update
Hi, I'm pleased with the swift manner with which Capitec Bank responded to my query. I had almost lost all faith in the company but right now I can wholeheartedly say that my faith has been restored. I received the POS machine 2 days ago and all is well. Thank you once more to Veli and the team that assisted.