Still The Worst Bank Of All Time

So After Debiting For A Whole Year From My Account Without My Consent And 5 Months Of Spending Money To Travel To Their Branches Months Trying To Call Their God Awful Contact Centre This Is What Capitec Bank's Idea Of Feedback Is : We do regret learning of the difficulty you have experienced. We see that one of our agents has escalated your request to *** on incident number: *** and its being worked on. Please allow time for the support team to work on your request and feedback will be provided once received After Months,They Say I must Wait Again,Again? If I Were In Arrears They Would Take Their Money Without A Seconds Hesitation If They trying To Sell Me Something They Would've Called Within A HeartBeat Five Months? And They Just Keep "Escalating" I'm Sure The Reference Number For My Incident Is Orbiting Jupiter By Now From All The Escelations ****ed Up Part Is Even If I Get My Money Back All The Stress And Runarounds I've Recieved Would Not Even Break Even You Can't Tell Me Your Best Solution To My Situation Is Just Escalating,And Automated Email You Couldn't Even Be Bothered With A Damn Courtesy Call Capitec Used To Stand For Things Like Simplicity Transparency And Service Things They Staked Their Reputation On Sadly That Was Yesteryear In The Present Day I See Nothing But Mediocrity Red Tape And A Institution,Desperately Trying To Hold On To What They Were Meanwhile Alientating And Disservicing They Very Building Blocks That Made Them What They Are,I Pray Your Bank Goes Under 🙏🏼 😉 And Remains Unsalvagable,Much Like My Relationship With It It Seems I Only Get A Call When I Complain On Hello Peter,So Fingers Crossed 🤞