STILL THE PROBLEM IS NOT SOLVED

Dear Capitec.

I have raise yet another complaint and yet the problem is still not solved,

So here is my story for the whole world to see exactly what type if business bank you guys are.

I opened my account with Capitec ( back them Mercantile ), then I ordered a card machine ( I do markets and would like to give the customer various ways to pay ) when they came to do the card machine, they wanted me to unpack my car to make sure my stuff is valid ( first round of acting like im a fly by night ) We eventually got the card machine after a huff and puff ( their rates was the best on the market ) once we started to use the card machine, we found it is more offline on the weekends when we need it the most, having to keep reverting back to my Yoco linked to my fnb account ( which was supper easy and comfortable to open and start with )

I eventual said to Johan that I want to close my account due to poor service on this machine and the bank fees weren’t worth the trouble of the poor service we were receiving, he then promised that it will get better so we stayed for a while still ( at my regret ) We then one day when to go and buy stock with the money in the account, later that evening a customer paid me, so I knew what my new balance was suppose to be, a few days later I swiped my card and it got declined, when I went to check the bank why this happened, I saw Capitec still holding onto my money. It took them nearly 2 weeks to get the sorted out, once this was done I have instructed them to close the account and that I have had enough of Capitec and will no longer entertain this poor service that I have been receiving, this happened in Dec 2023, I filled out all the paperwork for them to close the account and send it to them, I was advised that the account was closed,

Then my customer paid incorrectly to this account in Feb 2024, Johan then told me that “ MY CUSTOMERS PAYMENT FORCED MY ACCOUNT OPEN” . Now it has been more than a week again to try and get this sorted out, ONCE AGAIN POOR SERVICE!!!!!!