Still poor service

Hi,I really don't understand why do we have to sore our banking problem through this blog,it's really frustrating. I had had a credit card and I was unfortunately retrenche'd. I submitted all the required documents.Now I want to make arrangements to pay and am told I am under sequestration application of whichor I didn't apply for,it just want this bank to stop the debit order and I will make a movement whene very there is Monyash in my account. Why is it impossible to cancel that debit order date...this kind of service sucks.nx.