Still paying for a loan that finished in October

I took out a loan with Capitec on the 10th of July 2015. I had three months to pay it off with an intrest rate of 60%. The final loan payment was recieved in October 2015. But for some strange reason, Capitec continued debiting my account. I called them in December 2015 to rectify and the agent did confirmed that my account was not supposed to have been debited again after October 2015. The agent then promised to call me back so that we can rectify the matter at hand, however that did not happen.<br> <br> The Capitec collections team continues to call me claiming that I still owe them. I have disputed two debit orders with them, to no avail. And Captitec has still continued to debit my account once again this month, January 2016.<br> <br> All agents have confirmed that I don't owe them anything and that I'm supposed to be sitting on a zero balance with them. Recent reference number of the call is: ***3. <br> <br> The agent that provided me with the reference number also confirmed that I should have been sitting on a zero balance since November 2015.<br> <br> I have called Capitec on numerous occassions and none of them don't know how to fix this. My credit score is on the line! I am horrified with the service