STILL NOT RESOLVED!

HORRIBLE **** DISAPPOINTED and ****ED OFF

This will be the second time I raise the same issue with Capitec Bank. They were quick to respond to my hello peter complaint, but the issue at hand was never resolved.

What do I need to do to get the problem resolved. If someone is prepared to help me please contact me on email or whatsapp, as i am not always available on my cell.

I raised a query with Capitec Bank in March 2021, and requested a reimbur*****t on a payment I made into closed bank account number of another bank.

According to Capitec bank records the issue is resolved, however the funds has still not been returned into my bank account.

I have made several phone calls attempting to get hold of a call centre agent to assist. That is after several previous attempts to obtain help via the WhatsApp channel and other calls over the last two months.

Granted I made the initial mistake, but should it take three months to resolve?