Still no satisfaction- If I don't answer KEEP TRYING!!!!!

So last week on pay day my debit order for my vehicle was *****ed up because of Given at the Northgate branch. I spoke to Jean the regional manager that told me " Miss Kruger I can assure you no payments went of your capitec account"

How can you lie to a future client without checking the facts????

I got a call on the 26th from MFC stating that they tried to debit and it will affect my credit score for the next 6 months. I requested assistance from capitec to clear my name since then but guess what? they don't care because it doesn't matter to them that this has affected me.

The branch manager refuses to speak to me when I call. The reception staff ( two different ladies) always say they will pass the message on but nothings been done. I was told someone in customer service will assist me. Her response was " I'll try to fix this" she always misses my calls and lets the phone rings 3 times before I can answer the calls are dropped and I call back but shes never available to speak, in fact last call was on Thursday and today is Monday.

I can't get my life in order because I'm waiting for useless staff to assist me. Her is Noku . I have wasted R200 worth of airtime since Tuesday last week. my Ref given: ***8. No one cares about how this has affected me emotionally or mentally. I explained I was busy purchasing a house now I am to embarrassed to continue because they messed up my name and no ones seems to cares . If I call I am on hold for 15min - 20min at a time . I work as a rep on the road and this has impacted my performance and honestly my mood towards our staff. I can't keep calling for feedback something needs to be done. I have never experienced such pathetic service (FYI I work in customer service) This *** is a waste I experienced so many F**ked excuses everytime I call for assistance.