Still no resolve .

Extremely dissatisfied with manner of this entire matter is being handled . I recieved feedback from the bank but to the extent where U have done what needs to be , reported the matter to police received an case number within the required time. Tardiness from staff at the bank , it has come to a point where the bank has passed the buck now , ******** case must be by me after 2 months almost as whatsoever other reason which are being given is absurd . It a matter of now Capitec are distancing themselves from the matter and the client must deal with it . Even recieved a sms stating that a dispute at Nedbank regarding this matter of which there was no mention of Nedbank none in my complaint .Luno South Africa contacted informed after ascertaining the relevant information came to a conclusion that Capitec has to resolve the matter and recoup these funds as I am their client . Capitec tried to contact me earlier as I was unavailable then insisted if I do not contact they will proceed in closing the matter at hand , really unprofessional in my opinion. Why do banks have Operations and ***** departments , what happened to retain your client and keeping a client happy . I am not pleased at all it's being pushed from pillar to post , so I think the ombudsman should intervene if they are not being able to resolve it or I must choose other avenues like social media etc.