Still no new card deliver from Capitec Bank

Feedback on my lady revieweon Capitec Bank. I received a phone call from Head Office. A lady by the name of Sabrina went through the process with my mother on the phone. She was very friendly and professional I must say. Only problem is that since she called, there has been no response nor feedback from Capitec Rosettenville branch who were supposed to send a representative to deliver and activate my mother's new card which I might add, hasn't been received. This was all spoken about on the 25th of January but up until now there's still no action a d no response. My mother is due for her medical treatment tomorrow but there is still no new card. Does Capitec Bank expect me to send money again taking mother to the branch knowing very well that they will not issue out a new card just like last time? This is really frustrating and upsetting me to an extent that I'm ready to take legal action