Still no Help from my Bank

<p>On Thursday 03/08/2017 I sent a request to Capitec customer care email. Insident Number: ********** 0. I was notified that due to the sensitivity of the matter I should phone the call centre, which I did. On 07/08/2017 I phoned the call centre and spoke to Zekwale Call Ref no: ********** 1. She assured me she would email me the info that I needed to close a query that I have had problems with since the 17th of February. The problem occured because the bank's Mobile App wasn't working properly on the 17th of February. All I want is to know where my money went. MTN says they have not received the money, yet Capitec did not refund me, they told me that the money was paid over manually. I need the account number you deposited the money into, that's all, or refund my money.</p>