Still no feedback , or resolution but threatening sms and phone calls

It is the 08/09/21 I have received no phone call to resolve my concerns. Yet i have received another 4calls telling me my account is in arrears and need to be paid . 5sms's telling me that my credit records is being affected yet the debit order for every month is paid. Non of the staff you speak to know anything about my query or frustration to resolve this query pending Since March21 . I am awaiting any feedback from Capitec Management to resolve my concerns and correct their system where the debit order underwrite was done from within the company. I sincerely hope this will be resolved soonest thank you