Still no feedback and no refund!

I refer to my complaint posted on 30 October 2018, which i still have not received feedback for which should have been given to me by COB 06 November 2018 assigned to Viwe Bokveldt. On the evening of 30 October 2018, Viwe called me asking me to explain my complaint, which i did, he then asked me to please forward an email trail of communication from Capitec, so he may investagate and and asked me to use the reference ********** 8, he asked if he may contact me on my cell at anytime, i agreed, and to this day, 07 November 2018, i have not heard from him telephonically, nor via email. Can i please get feedback on my refund ASAP, im assuming Viwe no longer works fr Capitec, and someone else is dealing with this query, it is now over two months and i have not received my refund. i have no hope in this bank whatsoever, not even the government institutions are this ineffecient!