Still no conclusive feedback

I app**** for a capitec bank loan and i was asked to submit the necessary documents.. i did so on Tuesday the 05/01/2016 and to date i am awaiting some form of feedback from Phumeza if everything is in order or not..<br> You try calling and you are simply unable to get a hold of them<br> <br> How does one follow up as you dont get responses on emails sent and no one seems to be able to get through to them