Still no assistance from Capitec - Poor

Again -1 star in my opinion. no one got back to me regarding my complaint below:

(Wish i could give a -1 rating. Capitec bank is a joke and honestly something to laugh about. I called earlier this month as i wanted to pay the balance of my loan, was told to pay the balance as per the App (Because the App is "Amazing") the app doesn't allow you to pay the last 1 cent, so i had 1cent on the account remaining. yesterday i logged in and saw i was charged "interest" for the first few day so f the month before i paid the balance. phoned the customer care again this morning where apparently when you actually "ask them why" they cant answer you.

this is the second time i have retried Capitec and was shocked that after 10 years your customer service is just as poor as its always been. such a shame that even banks do you in regardless of the fact that you pay them every month anyway.

will be closing all my accounts with you and wont make the same mistake again)

Your consultant Amanda who i spoke to last Thursday who claimed to "understand my frustration" also said she was sending me a copy of the letter and statement for the account, was never sent i had to pull it from the app myself, but your consultant said the app does not reflect the true balance?

is this acceptable?