Still no assistance!!! 3 weeks later still the same problem
<p>Wrote this a week ago and still after 3 weeks the problem still continues</p> <p> </p> <p>Unable to Register Card to do Online Shopping</p> <p>I am fed up to the hilt with this process. 2 weeks ago I lost my bank card and got a new one. I went into the branch and ask them to activate everything I had on my old card.... only to find out when I got home that they didnt activate internet usage on my card. I can only get to the bank on the weekends - so the following weekend I went back into the branch and had it activated. i was told I would get a code and that 24 hours later I could log on So I did so - for an ENTIRE WEEK. They system keeps telling me the info I am putting in is incorrect. ITS NOT!!!!! I have been locked out 100 times ; had to call your call centre 1000 times - each time they unlock me ; tell me what I know.... the system says I am entering the incorrect details - AGAIN I AM NOT. They sent me 100s of different web links to try ; they treat me like I am dumb and incapable of actually entering the correct details. Eventually they tell me to go back to the branch because only they can assist. Fed up - once again on the weekend I went back to the branch (now my 3rd trip). Only to be told they cant do a thing to help and that the call centre must sort it out! He then reactivated the process all together - another code; another 24 hours etc. So I waited 36 hours just to be sure. Went online to add the new details and GUESS WHAT!!! SAME THING - you are entering the wrong details. I AM NOT. </p> <p> </p> <p>Someone better sort this out today. I can read and I can type and I can check. Its up to you people to sort this out!</p>
I acknowledge your posting and have referred it to Ana Henriques for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting and have referred it to Ana Henriques for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I have yet to hear from anyone - no response from Candice or comms from Ana Heriques
I have yet to hear from anyone - no response from Candice or comms from Ana Heriques
