SN
Sibusiso N

1 reviews | Active since Jun 2021

24 Sept 2021, 09:33

Still haven't received my money back since the 16th of June 2021

I'm writing a review for capitec for the million time now with no resolution as to when precisely am I gonna get my cash back. On the sixteenth of June I received notification immediately from my banking app of withdrawals I wasn't ware of. I was ****med R13 000 from my fixed account. I don't comprehend how in the world this people gained access into my account due to the fact I have by no means shared my banking details with anyone. My case underwent investigation and the response I got was "sorry we cannot refund you your money back ". I took the case further to the ombudsman and was told my case is dealt with through Mr Dhirishka Maharajh-Ramnarayan. I have not heard from him since and its been 3 months now. The next step I'm taking is to publish this to all the newspapers. I am truely tired of this bank. It means our money is not safe with capitec, how the hell do you enable strangers to get right of entry into my account and ***** my cash that is fixed on your watch. Seems like an inside Job, I will not give up until I'm refunded all my cash.

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Sept 2021, 09:40
Official
Good day Sibusiso  

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. 

Kind regards 

Capitec Bank