Still have not received paid up letter

<p>I have now paid up and settled my Capitec loan in full. I have also called over 25 times just to get the paid up letter. I spoke to Capitec last week Friday and advised them, that I need to have this debt settled as I need the paid up letter as soon as possible.</p> <p>The consultant I spoke to said that once the moneys were paid over, I should email them and they will send the paid up letter as soon as possible.</p> <p>I even paid the extra bank charges to do a pay and clear, so the funds can reflect sooner on Capitecs side.</p> <p>Called on Tuesday, they have received funds, they await for this to be allocated and will send me the letter.</p> <p>Called yesterday again, no they can’t assist me, I have to wait until next week Thursday. This is not what I was told. I was told that my matter would be flagged as a matter of urgency and the letter would be sent to me ASAP.</p> <p>I have now sent 10 emails and have not gotten one response. When I call I am first directed to 5 different people before anyone can assist me.</p> <p>My loan has been paid in full as per the settlement letter, how hard can this be just to get a paid up letter.</p> <p>I just want the letter to say my account has now been paid and settled in full.</p> <p>Why is this so difficult and why can no one at Capitec help me. I mentioned my circumstances to the consultants and advised on why this is urgent, they all say they will help me, but nothing, THIS IS DEFINITELY NOT BANKING MADE SIMPLE…. THIS IS TERRIBLE.</p>