Still cant get a simple request right. Useless bank

OK CAPITEC, you are officially the worst bank in Africa, I am dealing with you guys at the moment about debit orders you say cant be taken from my FNB account as it is Frozen, but yet I use this account every day, all my other debit orders go off it every month, FNB has told you direct that it is not frozen, but you still cant sort you **** out, While we are trying to sort this out I am still getting threatening sms about owing you money, but you are not debuting my account. So let's get this clear once and for all as I cant speak idiot, as long as it takes you to sort out this debit order is how long you are not going to get your money as I will not pay for what you cant get right and I will start charging you for my phone calls or time away from work to try sort this out. Like I have said before get your CEO to contact me. This has been going on for over +- 4 months and i was in your bank last week and still you clowns cant get it right. Useless bunch you are. Close your bank Mr CEO.