Still awaiting response from Capitec since March.

I was today (20/5/2024) contacted by Capitec Bank after writing another review on Friday 17/5/2024. I was asked about the reason why am I saying am not happy with the service/ investigation at hand but I was not able to go further with the call as I was at work but I have already opened a ***** case with the Police on 18/5/2024 and the case number is 36/05/2024 hence I sense that is why I was contacted. This case is long overdue & I feel it was not treated as best like other cases. The information I received from the consultant who assisted me at Capitec on Saturday 18/5/2923 is that the money was withdrawn in Capetown. The vouchers also were used there.